FAQ's

Closed for new Applications

Thank you for  your interest in the Covid-19 Clinical Assessment Service (CCAS).  With the support of your colleagues, we have recruited sufficient clinicians to ensure that the service is able to meet the current and anticipated future demand.  As we move in to a new phase of the pandemic where we have seen the infection rate remain low, we are now closed to new applications.

We thank you for your interest and will update the site should the situation change and we need to recruit new clinicians in the coming months.

Effective from 21/08/2020 16:00

FAQ's

These Questions do not apply to applications to the GP Practice CRS 

Frequently Asked Questions

Please make sure you have checked the FAQ's before contacting the support team. 

If you can't find the answer to you question here, please get in touch 

Rest Breaks

As you strive to deliver the best possible care for your patients, it is also important that you look after your own mental and physical wellbeing. This is particularly the case when working remotely in the new ways that have evolved over recent weeks, where the usual 'checks and balances' offered by colleagues around us are often absent. From the perspective of clinical safety, rest breaks are important to reduce fatigue and ensure adequate concentration. In acknowledgement of this, Covid-19 Clinical Assessment Service shifts were designed to be four hours in length.

 

For that reason, we are confirming that clinicians who wish to work more than one four hour shift back to back are required to take regular breaks. To further support wellbeing and clinical safety, it is recommended that individuals do not work more than two shifts back to back.  Where two shifts are worked back to back, a rest break of 20 minutes is to be taken following the end of the first shift. Where three shifts are being worked back to back a 20 minute rest break is required following the end of each shift. All rest breaks are unpaid, in line with current NHS practice.

 

To support queue management please notify the team leader that you will be taking a break. Please then log-off Adastra during your break, so that cases are not sent through to you from the queue. To reduce any administrative burden on individual clinicians, where back to back shifts are identified within the system, all shifts will be automatically adjusted behind the system to reflect rest breaks having been taken.  This process will also adjust your timesheet, so that you do not need to manually adjust your shifts to reflect the unpaid break time.

 

For workers who have worked back to back shifts to date, you will be contacted by a member of the team who will talk to you about your shifts to date.

THE CONTRACT SUGGESTS THAT I WILL BE REQUIRED TO UNDERTAKE SHIFTS THAT I MAY NOT BE ABLE/WILLING TO COMMIT TO?

The contract presented as a fixed term 12 month contract and is offered on the basis of zero hours. Once you are happy and cleared to work with the NHS111 service you will be able to self-roster onto shifts when you are available. We have a huge requirement for shifts and limited availability of people to work, so you will be able to select shifts that suit your own circumstances.

THE CONTRACT SUGGESTS THAT I WILL BE REQUIRED WORK OUTSIDE OF MY HOME UP TO 30 MILES AWAY WHICH I AM NOT ABLE/WILLING TO COMMIT TO?

The contract presented is for home based NHS111 work during this Pandemic, you will not be asked to work elsewhere. If in the unexpected and exceptional circumstance you are asked to work elsewhere you have the right to decline as the contract is based on a zero hours contract and you are not obliged to accept shifts.

WHAT HAPPENS IF I ROSTER ONTO A SHIFT AND THEN CAN’T UNDERTAKE IT?

We are currently working on introducing the rostering system that you can access to offer and remove shifts you are available for, in the meantime we are using a manual process. if you are unable to fulfil a shift that you have initially committed to we just need an email saying that, so we are aware. As already indicated this contract is a zero hours arrangement so is based on your availability rather than purely on organisational requirements.

I DON’T THINK I WILL WANT TO WORK FOR THE FULL 12 MONTHS HOW DOES THE CONTRACT END AND CAN I END THE CONTRACT?

As the contract is a zero hour’s contract when you decide you no longer wish to offer your services for available shifts the work will cease. We do not anticipate that the work requirement will be for the full 12 months. The contract allows for 1 months’ notice of termination of the contract by either party. We anticipate that when the additional resources are no longer needed we will write to all individuals giving notice to terminate the contract.

THE SESSIONAL/HOURLY RATE IS NOT THE SAME AS MY OTHER PAY AS A GP?

The pay rate is as agreed with NHSE/I and is a standardised rate offered during this Pandemic for all individuals fulfilling this contract. The contractual arrangements are offered on a very flexible basis, working at home, supporting NHS111 callers, without direct patient contact, at times that suit your personal arrangements. This has been taken into account when arriving at the rate indicated.

I DON’T UNDERSTAND THE HOLIDAY PAY AND SICK PAY – WHY IS IT NOT THE SAME AS MY OTHER NHS CONTRACTS?

The entitlement is based on the minimum legal requirements rather than the usual NHS arrangements – this is because it is a zero hours contract so will depend on the number of shifts that you complete rather than on the basis of a full time contract.

HOW DOES SICKNESS PAY WORK/AM I ENTITLED?

You will be entitled to pay sick leave at up to a maximum of four weeks in aggregate during the fixed term of this Contract, subject to your compliance with our applicable policies relating to notification of absence and maintaining contact during sick leave.

You will need to have worked a minimum of 4 sessions before you are eligible for sick pay. 

For the avoidance of doubt any entitlement to sick pay will cease on termination of this Contract.

WHEN WILL EMPLOYMENT END/CAN I TERMINATE AT ANY TIME

You are employed under a 12 month fixed term 0 hours contract,  your contract may be terminated at any time prior to its expiry and by either party on [one month’s] notice, save that during the month prior to the expiry of the contract, the required notice will not exceed the unexpired term of the contract

WHAT LEAVE AM I ENTITLED TO?

You will be entitled to 20 days annual leave per leave year on full pay in addition to eight public holidays.  The annual leave year runs from 1 April to 31 March.

 

WILL I BE TAXED ON THIS INCOME?

Your tax code will be based on a BR (basic rate) tax code.

WILL THIS CONTRIBUTE TO MY PENSION? HOW DOES THIS WORK?

If you have retired from the 1995 scheme you will not be eligible to re-join the NHS pension scheme, this means no further contributions are payable and will not count towards your pension benefits, however you will be assessed for eligibility and maybe entered into the alternative  scheme NEST .

If you have retired from the 2008/2015 scheme you will be eligible to join the NHS pension scheme and pension contributions will be added to your benefits.  Any contributions made will attract Officer status, they will not increase any benefits under the practitioner scheme

Normal age restriction apply age 75 for both NHS Pension scheme and Nest

I HAVE A CONTRACT QUERY

Any queries regarding your contract with the Covid19 team can be directed to This email address is being protected from spambots. You need JavaScript enabled to view it. our team will be happy to look into your query for you.

HOW DO I SEND BACK MY SIGNED CONTRACT?

Please send back your signed contract (with an electronic signature) to This email address is being protected from spambots. You need JavaScript enabled to view it.   

If you do not have an electronic signature please return your email to the following address from an NHS Net account (this will replace the need for an electronic signature)

HOW WILL I RECEIVE MY CONTRACT?

Your contract will be emailed from the This email address is being protected from spambots. You need JavaScript enabled to view it. for your review and signature.

WHEN WILL THE FIRST PAY DATE BE?

You will be paid on the 25th of the month for hours worked the previous month.

Should the 25th fall on a weekend or bank holiday you will receive payment on the previous working day.

HOW OFTEN WILL I GET PAID, HOW DOES THE PAY PROCESS WORK?

You will be paid monthly in arrears, subject to PAYE deductions and employee’s pension contributions if applicable.

WHAT WILL I BE PAID?

For each four-hour session that you have agreed with your manager to work, you will be paid at the rate of either:

  • £180 for full sessions, or £45 per hour for part-sessions, worked between 08:00 and 18:30 on Monday to Friday; and
  • £250 for full sessions, or £62.50 per hour for part-sessions, worked between 18:30 and 08:00 on Monday to Friday or on Saturdays, Sundays and bank holidays

For any shift which overlaps the time periods above you will be paid at a split rate, reflecting the proportion of the shift which has been worked in each period.

HAVE I BEEN ACCEPTED ONTO THE NATIONAL PERFORMERS LIST

If you have been accepted the National Performers list team will confirm completion of your initial checks and re-registration, confirming PIN number and expiry date.

The HR Team will be doing governance checks against the information we receive from the performers list team against the information provided from the ‘My HR Data Form’

If you haven’t had your re-registration confirmed please contact the performers team on: https://www.performer.england.nhs.uk/Help/ContactUs 

DO I NEED TO PAY FOR INDEMNITY – HOW IS THIS MY INDEMNITY COVERED?

The Clinical Negligence Scheme for Trusts (CNST) will apply to your duties relating to NHS patients under this Contract.

You should maintain your membership of a medical defence organisation or other indemnity provider for any activities and services not covered by CNST.